Returns & Exchanges

At Noma Projects, we strive for excellence in every bottle and book we ship; if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our pantry products, we cannot accept returns for food items unless they are defective.

Return Process

• 1.
  Contact Support

  Send an email to our support team within 14 days of receiving your order, including your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For damaged goods or incorrect merchandise, please attach clear photographs of the product and packaging to help us expedite your claim.

• 3.
  Review Process

  Our team will review your request and provide a return shipping label for non-perishable merchandise or authorize a direct replacement for food items.

• 4.
  Refund or Replacement

  Once approved, we will process a full refund to your original payment method or ship out a replacement item within 3-5 business days.